Its a flat £25 charge to move the connection points and rebalance power levels. Teki Screwfix Select. We appreciate you reaching out to us for this query. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. Account - Mobile. Virgin Media customers can run through an online service or contact the Movers team on 150 from a Virgin landline or mobile phone. On top of that, Virgin Media also offers a self-install option. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Last edited: 21 Jul 2010. If it doesn't work then you can call the pre-installs team on 0800 052 1734. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I am so sorry to hear that you seem to be missing a wall socket in the home. Regards, Steven_L. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. Thank you for your help. Simplistic way will be running cable round the top of the skirting mate. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. M. Security matters. Good afternoon everyone. on 08-01-2023 20:46. Teki, Mar 28, 2020. 2: Seeker. Praying the white is the virgin one. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. First, check that your device is running the latest software as this might be causing the issue. To double check, as we know the red cable is working, try putting that into the other sockets to see if the lights come on. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. Typically, extenders are linked through a wired port using an Ethernet cable. You can discuss the preferred layout with the VM technician. 0 Kudos. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. 01-02-2023 10:59 - edited 01-02-2023 11:00. You can test they’re secure by checking they don. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). Select the correct HDMI input for your box. Reply. VM will move the socket for £25, probably cheaper than an electrician. See where this Helpful Answer was posted. It is a RJ11 connector on the TEL1 phone socket on the hub. Back a step. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Community. I've spoken to Virgin who have said yes along with £99. Virgin Mobile. All the cabling is the property of Virgin Media and must not be touched. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Switching broadband provider is as easy as 1, 2, 3…. Your telephone service from any of the UK Service Providers, other than Virgin. My problem, like many others is the main phone line is in one room and the hub in another. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 14,065. Security. I'm very sorry for any issues you've had in speaking with the team. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Bedfordshire. Thought I’d save myself some money and switch to Virgin. Your connection box is usually put in the living room on the wall. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. I don't have a virgin media wall socket and this is stressing me out. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Phone. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you for posting and for joining this thread regarding home phone switchover. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Ensure it has clicked into place. I also have this other dual cable going to the Smart Hub. Virgin Media services are only available in eligible Virgin Media network areas. A Virgin Media wall socket is simply a point of entry into your home. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The answer is yes. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. SSL coax is extremely versatile and can be used in several applications. There is an old openreach socket with a coax cable underneath, but in no way connected. Account - Cable. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. properly. Step 2: Order your TalkTalk Broadband service. I asked the person on the phone multiple times if she was sure, and she. Virgin have unilaterally made this socket inactive. Stay safe online. 04kg, it will easily fit under – or even alongside – any TV. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. A Ti-Vo was installed in one of the upstairs bedrooms. The OUT terminal from the Technetix isolator has a terminator cap on it. See this. We only have the Open reach Master socket 5C. Wow. Fibre Broadband. Chris. All the cabling is the property of Virgin Media and must not be touched. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. No confirmation received so just rang now and there is no record of the appointment. Aug 16, 2014. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. £ 9. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. You may still need to pay an activation fee, but some deals will offer activation for free. In any case your contract prohibits you moving it yourself. We all know and love the internet and TV services that can enter our homes through entry points. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Sometimes there is no wall box, just a trailing cable. Feed this disconnected extension wire into the VM socket and. Following the installation and verification of its functionality, you can browse the web or. Re: Move socket. can test they’re secure by checking they don’t move when pulled gently. All the sockets are put in for you if they do not exist already e. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. Plug the cables into the Hub. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. If it’s not a technical issue you need help with then we’re here to support you on. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. nothing to do with the outside boxs. on 12-01-2023 10:45. - 5266634. VM BB TV Landline. Browse Virgin Media Virgin Media Community. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. - 5109379My Virgin Media App. Also there will be an external, often brown, omnibox. Forum; Apps. on 20-02-2023 11:46. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I understand that I - 5136713. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. Any extension that you create after the main socket is your responsibility. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. on 17-12-2022 10:39. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. VM BB TV Landline. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Using two boxes simultaneously would require an addition to your subscription, though. Manage Your Account. However, I do not have any of the specified wall sockets available. SSL coax is extremely versatile and can be used in several applications. No internet, unfortunately. Connect the Hub’s power cable with the blue tab. The wall socket is currently in the living room and I need it moved to another room. Turn on and start the hub. I still have 6 months fixed contract with VM. See if this works. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. Turn on suggestions. Quickstart is the quickest and easiest way to setup our services. The closest I could find was this, which. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. We appreciate you reaching out to us for this query. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. When you place your order, we'll let you know. Virgin Media; My Virgin Media; Shop; Help;. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). That is the way I want it to stay. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. - 5250024• Connect the ends of the 1. 2. I will send a private message - watch out for the purple envelope inviting you in. Ultrafast Broadband. Country. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The distance is approximately 12 metres. into the Virgin Media socket on your wall. on 03-01-2022 18:08. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Screwless Faceplate. Sky will credit your account with up to £100 if Virgin charges you termination fees. on 17-03-2023 15:45. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. The coax cable from the study can be used for the other 360 box in the kitchen. The Gamer Lounge. VM has to 'switch' you to do that. 2. Answered! Go to Answer. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. TV & FM Radio Sockets. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Most QuickStart kits have just 6 cables, connectors and powerlines to. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall. Tudor. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. The wall socket is currently in the living room and I need it moved to another room. The box does however have a hole in the bottom, through which i could see some. Pop the power cable into a nearby socket and switch it on. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. 24-03-2021 05:06 PM. Up to speed. Virgin Media Extension Cable. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). If you don't have the cabling then call the pre-installs team on 0800 052 1734. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Everything is converted to specialised triple screened coaxial cable. Your "loss of signal" point is a good one. Moving the cable , disconnecting the box , then reconnecting is very easy. Turn on and start the Box. 3. Kind regards, Ilyas. I am happy to help with this. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. . 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Vonage 2nd line. on 15-04-2023 16:54. Stay safe online. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The cable could be hidden within, or behind, furniture. Location. The only phone socket available is the TEL1 socket on the back of the VM hub. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I was told when purchasing the broadband package that fibre was available here and already in. But this is provided you already have an undamaged Virgin Media socket. Superfast Broadband. The one thats on the bottom is the one you need for Virgin. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. Don’t plug the power cable into a plug socket yet. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Superfast Broadband. on 19-04-2022 19:46. We would like to show you a description here but the site won’t allow us. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. Account - Cable. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Virgin Media Movers Team. They will run the cable underground. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Fibre Broadband. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Firstly a 6 metre run along the living room wall. You could get up to £200 paid off. Manage Your Account. Joining in. I will send you a PM to confirm your details so this can. It has two outputs on the left of the wall box. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. But I have no Virgin Media Wall socket in my house. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Account - Cable. Re: Moving virgin media wall socket. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. The Passphrases of the SSIDs must match. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Going to get them to move the V+ box as well by extending the cable. Sorry to hear you. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. If you need a new wall socket, the engineer will install this for you during the appointment. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Various cable mediums are used in modern systems to transmit data. DTully. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 22/11/12 - 11:50 #6. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. This means that the broadband router can be installed at either location and both will need ADSL filters. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). We need to remove the box inside aswell to decorate. g. The cable could be hidden within, or behind, furniture. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. The SSID must be password protected. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Options. 1. Use this splitter inside to split the connection instead of the one you bought. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. I've got a new hub 5 and want to take advantage of it on my pc. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. 3. Simplistic way will be running cable round the top of the skirting mate. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. It allows your computer to send information along your network. Posts: 166. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Or a VM person will sort it for you when they get here in a day ot two. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). Switch on your TV, then using your own TV remote press the Input, AV or Source button. I have had - 5266681. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Or wait here a day or two for a VM Mod to pick this up. You need something called a barrel to connect the two. You can discuss the preferred layout with the VM technician. The box needs to move from my living room to under the stairs. VM will move the socket for £25, probably cheaper than an electrician. You can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. This TEL1 socket serves the same function as the old 'telephone master socket' did. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. You can also check for a loose cable as not all properties have a socket. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. Very Insightful Person. the box should be inside your house. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. What type of cable does Virgin Media use? SSL Coax. The RJ11 sockets will be redundant. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. My Virgin Media App. u just run a long cable from the box inside to whatever room u want. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The two sockets on the wall on the RHS are telephone sockets. Pop the power cable into a nearby plug socket, and turn it on. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. . #11. Switched On Families. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. Feb 22, 2022. Most Virgin Media customers will receive a Hub 3 router. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. the street is enabled for the service. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Location. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. ) The. Thanks everyone for the help. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p.